Privacy Policy | Hensell Goat Rescue Care Farm

1. Introduction

Welcome to Hensell Goat Rescue Care Farm CIC. We are committed to protecting your personal data. This privacy policy explains how we look after your personal data when you visit our website (hensellgoatworld.com), book an experience, donate, or shop with us, and tells you about your privacy rights and how the law protects you.

Our Contact Details:

Full Name of Legal Entity: Hensell Goat Rescue Care Farm CIC
Email Address: hensellgoatworld@yahoo.com
Postal Address: Woodbine Cottage Farm, Huttoft Road, Sutton on Sea, Lincolnshire, LN12 2RU, United Kingdom

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together follows:

Identity Data: First name, last name, and title.
Contact Data: Billing address, delivery address, email address, and telephone numbers.
Transaction Data: Details about donations, products, or experience tickets (e.g., "Goat Paddock Play") you have purchased from us.
Financial Data: We do not store your full credit/debit card details. All payments are processed securely through third-party payment providers (such as PayPal or Stripe).
Technical Data: Internet protocol (IP) address, browser type, and version, time zone setting, and location (collected via cookies).
Health/Accessibility Data: If you provide information regarding accessibility needs for farm visits, we process this to ensure your safety and comfort.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

To perform a contract: When you book a goat experience or buy merchandise, we need your data to process the order and send you confirmation.
Legitimate Interests: To manage our relationship with you, notify you of changes (e.g., event cancellations due to weather), and keep our records updated.
Legal Compliance: To comply with health and safety regulations (for farm visitors) and tax obligations (for donations/sales)

4. Disclosures of Your Personal Data

We may share your personal data with the following trusted third parties:

Service Providers: Companies that provide IT and system administration services (e.g., our website host wix).
Payment Processors: PayPal, Stripe, or JustGiving to process your payments and donations securely.
Professional Advisers: Accountants, insurers, and lawyers if required.
Regulators: HM Revenue & Customs and other authorities who require reporting of processing activities in certain circumstances.We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

6. Data Retention

How long will you use my personal data for? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes, the law requires us to keep basic information about our customers for six years after they cease being customers.

7. Your Legal Rights

Under the UK GDPR, you have rights in relation to your personal data, including the right to:

Request access to your personal data.
Request correction of your personal data.
Request erasure of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at hensellgoatworld@yahoo.com.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Photography and Filming

9.1 Our Photography We occasionally take photographs and video footage at the farm for marketing purposes (e.g., to use on our Facebook page, website, or leaflets).

General Atmosphere: We rely on our "Legitimate Interests" to take general shots of the farm where individuals are not the main focus (e.g., wide shots of a busy paddock).
Close-ups & Children: If we wish to take a close-up photo of you or your children to use specifically for marketing, we will always ask for your explicit verbal or written consent at the time.

9.2 Your Right to Opt-Out If you do not wish to be photographed, please inform a member of staff when you arrive. We will respect your wishes and ensure you are not included in close-up imagery.

9.3 Requesting Removal If you see a photo of yourself or your child on our social media or website that you would like removed, please email us at hensellgoatworld@yahoo.com. We will remove the image immediately.

9.4 Visitor Photography You are welcome to take photos and videos of our animals for your own personal use!

Privacy of Others: Please be respectful of other visitors. Avoid taking photos of strangers (especially other people’s children) without their permission.
Commercial Use: Photography for commercial purposes is not permitted without prior arrangement with the farm management.